Terms & Conditions

1. Acceptance

Using our services, signing a proposal, or paying an invoice means you accept these Terms. If you're accepting on behalf of a company, you confirm you have authority to bind it.

2. Services

SlateFive provides four service lines, each described on its own page and quoted individually:

• Ad Creative — UGC-style video and static ad creative, subscription or one-off
• Websites & Design — website design/build (one-off) plus optional ongoing care and SEO (subscription)
• Web & Mobile Apps — scoped project work, quoted per project after a scoping call
• AI Automations — automation agents/workflows, one-time setup plus ongoing monthly service

Exact deliverables, timelines, and pricing for each engagement are set out in the applicable order form, invoice, or written scope — these Terms govern everything not covered there.

3. Subscriptions & billing

Monthly plans (Ad Creative tiers, Websites Care & SEO, Apps Ongoing Support, Automations monthly) renew and bill automatically each cycle until cancelled. Your billing date is set at signup and repeats monthly unless we agree otherwise in writing.

• Fees are charged in advance for the coming cycle unless the order form says otherwise.
• We give 30 days' notice before any price change takes effect on an active subscription. Continued use after that date means you accept the new price.
• Accepted payment methods and currency are set at checkout/invoicing.

4. Cancellation

• Cancel anytime by written notice (email is fine) to hello@slatefive.com.
• Cancellation takes effect at the end of the current billing cycle — you keep access to what's already been delivered, no further cycles are charged.
• We don't provide partial refunds for a cycle already in progress, except where required by law.
• One-off projects (Launch Site, App builds) are billed per the payment schedule in the order form (typically a deposit plus milestone payments) and are non-refundable once work has started on that milestone, except where required by law.

5. Revisions & scope

• Ad Creative: one revision round per creative — a change to wording, music, captions, or a single weak clip. A new hook, angle, or concept is a new creative, billed accordingly.
• Websites & Apps: revisions during the build are included up to what's in the order form; changes after sign-off are scoped and quoted separately.
• Automations: refinements during the first 30 days post-launch are included; new scope (new channels, integrations, logic) is a change order.
• Repeated requests that expand the original brief may be paused and requoted rather than absorbed indefinitely.

6. Ownership & IP

On full payment, you own the final, delivered creative/site/app/automation configuration for your business. We retain the right to display delivered work in our portfolio, case studies, and marketing unless you opt out in writing before delivery. Underlying tools, templates, code libraries, prompt frameworks, and non-client-specific automation logic remain SlateFive's property. You're responsible for securing rights to any assets you provide us.

7. AI-generated content

Some or all creative, code, and automation logic may be produced with the assistance of AI tools, directed and reviewed by a human. Where a platform requires AI-content disclosure, we label it accordingly at delivery — you're responsible for maintaining that disclosure if you further edit or repost the content. We do not fabricate customer testimonials, reviews, or claims of real client results.

8. Client responsibilities

You agree to provide, in reasonable time: a clear brief, brand assets, product access, timely feedback/approvals, and any third-party account access needed. Delays on your side may delay delivery dates without penalty to us.

9. Fees & late payment

Invoices are due on the date stated (default: 7 days from issue). Accounts more than 14 days overdue may have active work paused and subscription access suspended until paid. Repeated late payment may result in termination.

10. Third-party platforms

For Websites, Apps, and Automations: you're responsible for any third-party costs required to run the service — domain, hosting (if not on our managed plan), app store fees, WhatsApp Business API costs, phone/voice platform fees, and similar. We're not liable for changes those platforms make to their own pricing, policies, or availability.

11. No guaranteed results

We build to a professional standard and the agreed scope. We do not guarantee specific business outcomes — ad performance, search ranking, app downloads, or automation adoption depend on factors outside our control. Our promise is the work described in the scope, delivered on time and to spec.

12. Confidentiality

Each party keeps the other's non-public business information confidential and uses it only to deliver/receive the services.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim arising from the services is capped at the fees you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

14. Termination

Either party may terminate a subscription per Section 4. We may terminate immediately for non-payment, abusive conduct, or a request to produce content that violates law or platform policy. On termination, you pay for work completed and accepted up to that point.

15. Changes to these Terms

We may update these Terms from time to time; material changes are notified by email or on this page at least 14 days before taking effect.

16. Contact

Questions about these Terms: hello@slatefive.com.